IT Support Contact Guide

🟢 Non-Emergency Requests

For general issues, questions, or requests that are not urgent, submit a ticket via email.

📧 Email: support@dannerenterprises.com

Subject Line Format

Keep it short and clear (under 5 words):

• New Hire

• Keyboard Not Responding

• Cannot Access Adobe

Email Body – Include the Following Details

Provide as much information as possible to help IT resolve your issue quickly:

• Description of the issue
  (What is happening? Be specific.)

• Steps you already tried
  (Restarted device, reinstalled app, checked connections, etc.)

• Who is affected
  (Just you, a team, multiple locations, etc.)

• Business impact

  • Is it revenue impacting?

  • Is work completely blocked or just slowed?

• Device Information

  • Asset Tag of the PC

  • Your location

🔴 Emergency Support

For urgent issues that require immediate attention (e.g., system outages, critical work stoppage):

📞 Call the Helpdesk: 417-590-8800

✅ Quick Tips

• Be clear and concise in your subject line

• Include all relevant details upfront to avoid delays

• Use email for tracking non-urgent issues

• Call only when the issue is time-sensitive or critical