Phillip Luttrell
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Activity overview
Latest activity by Phillip Luttrell-
Phillip Luttrell created an article,
BGV/HGV INBOUND CALL PROCESS
Discount Show Ticket Tutorial Purpose This process outlines how to properly handle inbound calls from BGV/HGV guests calling to purchase discounted show tickets through our Super Platinum Show Lis...
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Phillip Luttrell created an article,
Credit Card Dispute / Chargeback Response Process
1. Receive the Dispute NotificationWhen a customer files a dispute against the company: Access the dispute notification from email or fax machine. Print the dispute page immediately. Review the rea...
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Phillip Luttrell created an article,
RKL Stage Lights
Video for RKL Stage Light Tutorial
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Phillip Luttrell created an article,
Save On Branson: Pre Arrival Calls
Pre-Arrival Call SchedulePre-arrival calls must be completed daily by reviewing upcoming arrivals and completing the required confirmation attempts based on the timeline below. Call AssignmentAll p...
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Phillip Luttrell created an article,
Save On Branson Training Course
SOB – Sales & Hospitality Training ChecklistRoles: Phone Sales | Face-to-Face Sales | Customer ServiceGoal: Independent operation with minimal managerial oversightCertification Requirements:End of ...
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Phillip Luttrell created an article,
SOB Golf Booking Procedure for THV
Standard Operation Procedure for booking Golf: Visit Thousand Hills Tee Sheet to check what times are available every day Once you have seen the tee time is available, call into the pro shop to bo...
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Phillip Luttrell created an article,
Useful links - SOB
NMIhttps://secure.nmi.com/merchants/login.php?cookie_check=1BSThttps://www.bransonshowtickets.com/SMASHhttps://smash.saveonbranson.com/app/main/dashboardSOB Vendor Portals and Ticketinghttps://docs...
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Phillip Luttrell created an article,
Returning Boat Rentals
RETURNING BOAT RENTALSIFUEL BOATCHARGE FUEL ON MOLOIRENTALSIBOOKINGSION THE WATERISELECT CUSTOMER & RETURN(IF YOU CAN'T FIND THEM LOOK UP BOOKING ID NUMBER)ITAKE AFTER PICTURES(IF THERE IS NEW DAMA...
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Phillip Luttrell created an article,
Launching Boat Rentals
LAUNCHING BOAT RENTALSGET COPY OF I.D. / BOATERS LICENSEFROM EVERYONE DRIVING THE VESSELIBOOKING GRIDISELECT BOOKING!!ENCOURAGE THEM TO PURCHASE DAMAGE WAIVER!!(ADD IN NOTES IF CUSTOMER ACCEPTS/DEC...
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Phillip Luttrell created an article,
IT Support Contact Guide
IT Support Contact Guide🟢 Non-Emergency RequestsFor general issues, questions, or requests that are not urgent, submit a ticket via email.📧 Email: support@dannerenterprises.comSubject Line FormatKe...