Basic Headset troubleshooting.

There are a few different things you can try before putting in a support ticket that can help resolve your issues with headset not working. If the things below don't fix your issue then submit a ticket and we'll check it out.

Check your sound settings aren't muted

Look at your computer sound settings to the bottom right of your screen and ensure that they aren't muted. If you see the speaker with the X, you are muted. You will also need to check to see if the headset is muted by clicking the button at end of the boom arm, the side button on the headset or the mute icon on the base station. 

Check your GoToConnect audio settings

Click your Profile at the top left (both App and Browser)

Select settings from the drop down menu. 

Select Audio under Capabilities section of the settings menu.

Check that Microphone, Speaker, and Ringer as all set to your primary audio device (Jabra 65 if you are using the standard headset)

Jabra Engage 65 headset and dock:

Most every computer station has a Jabra headset hooked into a base station where it charges.  If the above troubleshooting didn't work try unplugging the 2 cables from behind the base station for five seconds and reconnecting them.

Also make sure the headset is charged. For most part the headset will make it an entire 8 hour shift without needing to be charged. However, you should continue to place it on the base station between breaks and after your shift is over so it can charge when not in use.

Still not working?

If audio issues persist make sure to contact the IT team at support@dannerenterprises.com and we'll help resolve the issue.