How To: Five9 Logging process (Updated)

Author: Phillip Luttrell

Description: When required to capture logs for widespread issues in five9

Step 1. Click on Help.

Step 2. Select Logging. (Minimize the new window and leave it open for the logs to run at the background)

Step 3. Wait for the issue to happen. Once the issue occurs, you may proceed to download and save the logs.

Browser Logs (Network/Console logs)

How to gather logs on chrome browser:

WITH SCRIPT:

After having been logged into the softphone for ~45 seconds, the following button will appear:

Have the agent click this button.